Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $87 per night with includes Parking, Fireplace/Heating, Designated Smoking Area, TV, Accessibility, Internet, Wellness Facilities, Toiletries, Guest Services, Child Friendly, Kitchen, Wheelchair Accessible, Bedding/Linens, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Prince Regent Hotel Excel London | Hotel in London

| 8.4 (1003 Reviews) | 1 Bathroom

Custom House Hotel | Prince Regent Hotel Excel London

Hotel in Custom House, London

Riverwalk hotel in London with free parking
Coffee/tea in a common area, concierge services, and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a TV in a common area, a porter/bellhop, and a front-desk safe are onsite.
Prince Regent Hotel Excel London offers 20 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. 22-inch LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Amenities

Parking

Designated Smoking Area

Wheelchair Accessible

Accessibility

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Toiletries

Guest Services

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Hair dryer

Private bathroom

Free toiletries

Towels

Rainfall showerhead

Bedroom

Select Comfort bed

Blackout drapes/curtains

Heating

Bed sheets

Safe

Individually furnished

Desk

Soundproofing

Individually decorated

Phone

Iron/ironing board (on request)

Breakfast

Coffee/tea in common area(s)

Electric kettle

Coffee/tea maker

Parking

Free self parking on site

Limited onsite parking

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Elevator

Braille signage

Entertainment

Satellite channels

22-inch LED TV

General

Front-desk safe

ATM/banking services

Elevator

Romanian

English

Italian

Urdu

Hindi

Designated smoking areas

TV in lobby

Guest Services

Soundproofed rooms

Porter/bellhop

24-hour front desk

Daily housekeeping

Luggage storage

Concierge services

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: midnight late check-in subject to availability

Check-out

Check-out before noon late check-out fee: gbp 10 late check-out subject to availability

Child Policy

Children are welcome. kids stay free! one child 5 years old or younger stays free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Late check-out fee: gbp 10 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Sarah

Feb 1, 2026 09:40:17 PM

Review Score: 10

Summary: The room was really nice and clean. Staff were amazing and a great help with allowing early check-in as the room was ready. Will look forward to booking this hotel in the future.

See All Reviews

Room Arrangement

Room Info	Facilities
Superior Double Room, Balcony Room Size: 172 square feet m² 1 Double Bed	General Number of living rooms 0, Square meters - 16.00, Number of bedrooms - 0, Square feet - 172, Ping - 5, Balcony, Bed count minimum 1, Bed count maximum 1
Double Room Room Size: 151 square feet m² 1 Double Bed	General Square meters - 14.00, Number of living rooms 0, Number of bedrooms - 0, Ping - 4, Square feet - 151, Bed count minimum 1, Bed count maximum 1
Standard Single Room Room Size: 108 square feet m² 1 Twin Bed	General Number of living rooms 0, Number of bedrooms - 0, Square feet - 108, Square meters - 10.00, Ping - 3.04, Bed count minimum 1, Bed count maximum 1
Standard Triple Room Room Size: 215 square feet m² 2 Double Bed and Twin Bed	General Number of living rooms 0, Square feet - 215, Number of bedrooms - 0, Square meters - 20.00, Ping - 6, Bed count minimum 2, Bed count maximum 2
Double Room, Annex Building (30 seconds walk from main building) Room Size: 129 square feet m² 1 Double Bed	General Square feet - 129, Number of living rooms 0, Square meters - 12.00, Number of bedrooms - 0, Ping - 4, Bed count minimum 1, Bed count maximum 1
Single-Annex Building (30 second walk from main building) Room Size: m² 1 Twin Bed	General Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1